SNSEPRO provides Support and Maintenance Services for any Point Release version of the platform up to 12 months after the date that SNSEPRO releases the next Point Release; which includes all updates and upgrades to the software. If your version is no longer supported, SNSEPRO Support will assist you with any upgrade problems you encounter.
Issues Covered by Support
- Problems or bugs in the software
- Issues during setup in the customer environment
- Basic help understanding specific features
- All major, minor and patch releases
Issues Not Covered by Support
- Feature enhancements
- Debugging code not written by SNSEPRO Software
- Custom development
- HTML authoring
- Training
- Integrating SNSEPRO into other web applications
When in doubt, please contact Support with questions. If the issue is not covered by Support, a Support Agent will direct you to the appropriate resource. |
